UNTIL WHEN CAN I RETURN PURCHASED ITEMS?
You should inform us within 14 days of delivery via our Self-Service Portal of any items you wish to return or exchange. Purchased items must be returned or exchanged within 14 days of delivery. Returns and exchanges are no longer possible after this period.
ARE THERE CONDITIONS REGARDING ITEM RETURNS?
Returns only via your personal OlafBenz-Shop account and within 14 days of delivery.
- Sign in
- My orders
- Select the correct order (view)
- Select return articles
The following conditions apply to exchanges or returns:
- Clothing should not have been worn or washed.
- There should be no signs of food stains, make-up, body odours or tobacco smells on the items.
- No attempts should have been made to repair defects.
- Underwear and swimwear may not be returned for reasons of hygiene.
- The original tickets and labels should still be attached to the item.
- The item should be in its original packaging.
- Shipment risks and charges for returns lie with the purchaser. OlafBenz-Shop advises customers to send returned items by registered post.
- Returns with insufficient postage or where no postage has been paid will not be accepted by us.
- In the case of product and/or delivery errors, the return charges will be paid by OlafBenz-Shop. These will be subsequently reimbursed.
- Product and/or delivery errors should be reported to us, including a description, within 14 days of delivery.
- If our exchange and returns conditions are not met, we retain the right to return shipments to you and to charge on the delivery costs.
WHAT IS THE EXCHANGE OR RETURNS PROCEDURE?
You can register your returns on our Self-Service Portal. The process is easy and comprises 6 steps:
Sign in: Sign in via olafbenz-shop.com. You will arrive at your account dashboard.
Order: Open the order you want to return.
Return method: Press the button (return articles)
Articles: Select the articles you want to return.
Reason: Fill in the reason of your return and fill in the return articles.
Shipment: Press send and ship your return to the following address:
Piazza Center 46
HOW CAN I TRACK MY RETURNS?
You can track the status of your returns easily via your personal account.
WHEN WILL THE PURCHASE PRICE BE REIMBURSED?
Following receipt of the returns, the purchase price and delivery charges (not including the costs of return), will be deposited in your account within 14 days.
WHAT ABOUT SHIPMENT COSTS FOR EXCHANGES?
If you exchange an item, OlafBenz-Shop will pay for the exchanged item’s delivery charges, one time only.
I WOULD LIKE TO RETURN ITEMS. DO I NEED TO PAY SHIPMENT COSTS FOR THIS?
Yes, you need to pay the return shipment costs.
HOW LONG WILL IT TAKE BEFORE I RECEIVE THE NEW ITEM FOLLOWING AN EXCHANGE?
Following receipt of the returned package we will send the new items to you within 5 to 10 working days (if in stock). You will receive the delivery confirmation by e-mail within 5 to 10 working days.